IND-04 · Industry
Recruitment & Payroll
Applicant-tracking, payroll and identity workflows, kept running.
Recruitment and payroll providers depend on applicant-tracking, payroll and timesheet platforms, identity-verification systems and document and payment workflows. We support these applications, coordinate their vendors, and secure the identities and data that flow through them.
Context
What we see in recruitment & payroll
Recruitment and payroll businesses run on other people’s data and other people’s deadlines. Candidate records, identity documents, right-to-work evidence, timesheets and bank details all move through your systems on a weekly cycle that cannot slip, because a payroll run missed is not an IT incident to the person expecting the money.
The technology is rarely one platform. It is an applicant-tracking system, a payroll platform, a timesheet tool, a contractor portal and an accounts package, stitched together by exports, imports and a few spreadsheets nobody admits to. We support that whole chain: keeping the applications working, escalating to the right vendor when a fix sits with them, and securing the identities and mailboxes that hold it together.
Because the data is sensitive and the access list is long — consultants, contractors, temporary staff, clients with portal logins — most of our work here is about control. Named accounts, permissions that match the role, prompt offboarding, monitored backups and a documented recovery path. We provide technical and administrative support; we do not provide regulated payroll, financial or legal advice.
Failure points
What typically goes wrong
Payroll week has no slack
A fault on the wrong day is a paid-late problem, not a ticket. We plan changes around your run dates and agree in advance what counts as an emergency during them.
Identity documents in mailboxes
Passports and right-to-work evidence arrive as attachments and stay there. We help move that into controlled storage with access by role and retention you can actually explain.
Exports held together by one spreadsheet
The link between systems is often a manual export that one person maintains. We document it, support the integrations that exist, and scope anything that needs rebuilding as a separate piece of work.
Consultants who churn
High turnover means constant joiners and leavers, and access left behind on every one that is missed. A defined process closes accounts the same day and reclaims the device.
Systems we commonly support
- Applicant-tracking systems
- Payroll and timesheet platforms
- Contractor portals
- Identity-verification systems
- Invoicing and payment systems
How we support you
- Application support and vendor escalation
- Identity and access management
- Email and endpoint security
- Document workflow support
- Backup and recovery
- Onboarding and offboarding
Responsible scope
Technical and administrative support only. We do not provide regulated payroll, financial or legal advice.
Questions
Good to know
Do you integrate our systems for us?
We troubleshoot integrations and coordinate with vendors. Complex integration builds are scoped as separate projects.
Can you avoid touching anything during payroll week?
Yes. Planned work is scheduled around your run dates, and during them we hold changes and prioritise anything that touches the payroll chain.
How quickly can access be removed when a consultant leaves?
Same day, when the leaver is reported through the agreed process. We disable accounts across the platforms in scope, revoke portal access, and record what was returned or wiped.
Where should candidate identity documents be stored?
In a controlled system with access by role and a defined retention period — not in mailboxes or personal drives. We can help implement and document that; the legal retention position should be confirmed with qualified specialists.
Do you support contractor portals used by people outside our business?
Yes, as part of the application estate. External access gets particular attention: how accounts are issued, how they are removed, and what those users can reach.
Start here
Managed IT for recruitment & payroll.
Tell us about your systems, sites and specialist software. We assess your environment and scope a managed service around it.